RAGEN Jewels offers full order protection through Route Package Protection, which is available as an option in the cart before checkout. You can opt out of Route Protection by clicking on the pink checkmark box before checking out. Route helps you track your packages visually, and provides protection for shipments that are lost, damaged, or stolen. Resolve an issue.
Make sure you report an issue within the respective deadlines:
- Lost: within 30 days from the last tracking update
- Damaged: within 15 days of when the package was marked delivered
- Stolen: within 15 days of when the package was marked delivered