WHAT’S YOUR SHIPPING POLICY?
We are proud to say that we ship both domestically and internationally!
We offer ground shipping via USPS in the continental United States. Standard USPS shipping rates apply to the continental United States, Alaska, Puerto Rico, and Hawaii. In-stock items are processed within 1-2 business days, and delivery may take between 1-8 business days. If an item is out of stock or on reorder, we will update you via email with a delivery estimate, which can take up to 6 weeks.
We offer DHL international shipping anywhere in the world for a flat rate of $25. In-stock items are processed within 1-2 business days, and delivery may take between 2-8 business days. If an item is out of stock or on reorder, we will update you via email with a delivery estimate, which can take up to 6 weeks.
WHAT’S YOUR RETURN AND REPAIR POLICY?
We’re proud of the quality of our goods. We receive very few requests for returns and fewer requests for repairs. We stand behind each and every piece we sell, if something needs to be repaired, reach out to us by email at firstname.lastname@example.org. We do not accept returns, but exchanges are accepted within 30 days of delivery date. All pieces are free repairs & replating within 60 days of purchase. After 60 days Replating is $15 plus shipping and Repairs are $20 plus shipping.
WHERE ARE YOUR PRODUCTS MADE?
Our products are handmade by women working in ethical conditions all over the world. We source production from Italy, Venezuela, Turkey, Colombia, and the United States.
WHAT ARE YOUR PRODUCTS MADE OF?
All of our fine jewelry is made from 18K solid gold with real rubies, diamonds, or gems. Costume jewelry is made from sterling silver, gold or rose gold-filled and the stones are semi-precious gemstones, Swarovski crystals or high quality Cubic Zirconia. See product pages for more information about each products unique features.
WHY ARE YOU ASKING FOR MY EMAIL, ANYWAY?
We need to send you your digital receipt and stay in touch about your order. We’d also love to stay in touch about future events, promotions, new products, and more. You can opt-out of our marketing at any time.
At RAGEN, we believe that your privacy is valuable. We’ll never sell your personal information — name, order history, email, etc. — to any third parties and we’ll never send you promotional materials once you’ve opted out.