Returns & Exchanges
At RAGEN Jewels, we want you to be pleased with your purchase. We’re proud of the quality of our goods and we receive very few requests for returns and fewer requests for repairs. We stand behind each and every piece we sell. Here are our guidelines:
- We do not accept returns or refunds.
- Exchanges are accepted only once within 30 days of delivery date. Shipping fees will not be refunded.
- One return label to process an exchange is applicable per customer order.
- International and personalized orders are final sale and are not eligible for exchange or refunds.
- To ensure a positive shopping experience for all our customers, if we identify an unreasonable exchange, breakage, or wear pattern, we may restrict or refuse future transactions from such customers.
- If you would like to exchange an item within 30 days of delivery date, please visit here.
REPAIRS & REPLATING
- We offer free repairs & replating within 30 days of your delivery date.
- We can offer only one free repair post-purchase per order. After 30 days, replating is $15 plus shipping and repairs are $20 plus shipping.
- If you would like to repair an item within 30 days of delivery date, please visit here.
- Once an order has been submitted, we do not offer order cancellations.