RAGEN Jewels | FAQs

FAQs

What are your Black Friday terms?

Black Friday and Cyber Monday is here! This is our only sale of the year with special terms so please read carefully!

  • All items purchased with coupon code BLACKFRIDAY30 are sold as final sale.
  • No refunds or exchanges.
  • Fine Jewelry / 14K Gold jewelry is not eligible for the sale.
  • There will be no refunds for shipment issues. Route Insurance is available at checkout to insure your package. All Route claims must be made within 30 days of the order date.
  • You are unable to use multiple codes at the same time.
What is your shipping policy?

We are proud to say that we ship both domestically and internationally!

DOMESTIC

We offer ground shipping via USPS in the continental United States. Standard USPS shipping rates apply to the continental United States, Alaska, Puerto Rico, and Hawaii. In-stock items are processed within 1-2 business days, and delivery may take between 3-8 business days. Personalized or custom-made jewelry ships 3 weeks after the order is placed. We are not responsible for lost or stolen packages. If an item is out of stock or on reorder, we will update you via email with a delivery estimate, which can take up to 6 weeks. 

INTERNATIONAL

We offer DHL international shipping anywhere in the world. Tax and duties are the customers responsibility. In-stock items are processed within 1-5 business days, and delivery may take between 3-14 business days. Personalized or custom-made jewelry ships 3 weeks after the order is placed. If an item is out of stock or on reorder, we will update you via email with a delivery estimate, which can take up to 6 weeks. International orders are marked final-sale and are not eligible for exchanges. We do not provide international return shipping labels for repairs and exchanges. Should an item need to be sent back to us, all costs for shipping back to us internationally are at the customers expense. 

We charge the following rates:

  • Canada (under $75) — $24.99
  • Canada (over $75) — $19.99
  • Israel — $37.99
  • Mexico — $34.99
  • United Arab Emirates — $37.99
  • Qatar — $37.99
  • Kuwait — $37.99
  • Saudi Arabia — $37.99
  • Rest of world — $24.99
What is your return and repair policy?

We’re proud of the quality of our goods. We receive very few requests for returns and fewer requests for repairs. We stand behind each and every piece we sell, if something needs to be repaired, reach out to us by email at contact@ragenjewels.com. We will happily repair a piece if damaged once our quality control deems it's been damaged by regular wear. We do not accept returns, but exchanges are accepted only once within 30 days of delivery date. Only one return label is applicable per customer. Multiple exchanges are not allowed per one customer. Shipping fees will not be refunded. Please note we can not cancel orders once an order is complete. Personalized, fine, sale and custom-designed jewelry is final sale and is not eligible for exchanges or refunds.

All pieces are free repairs & replating within 30 days of purchase. After 30 days, replating is $15 plus shipping and repairs are $20 plus shipping.

Once an item is marked "delivered" by the carrier, it is the customers responsibility to contact the carrier if any delivery issues arise. We are not responsible for any lost, misplaced, or stolen items. No refunds will be issued for lost, misplaced or stolen items, and we will not re-ship the items. 

What's the best way to care for my jewels?

With the proper care your Jewels sparkle and shine for years to come. See our  Product Care  guide for more information.

Where are your products made?

Our products are handmade by women working in ethical conditions all over the world. We source production from Italy, Venezuela, Turkey, Colombia, and the United States.

What are your products made of?

All of our fine jewelry is made from 14K or 18K solid gold with real rubies, diamonds, or gems. Demi-fine jewelry is made from sterling silver, 14K gold plated over sterling silver or 14K rose gold plated over sterling silver. The stones are semi-precious gemstones, Swarovski crystals or high quality Cubic Zirconia. See product pages for more information about each products unique features.

What are your support hours?

We reply to messages and emails Monday to Friday, 9am-5pm EST. Any messages received after-hours will be responded in the order it was received on the next business day.

When will I receive my personalized jewels?

Every custom-made piece is unique and requires extra love to make. Personalized or custom-made jewelry ships 3 weeks after the order is placed. Your order goes into the process of being designed, molded, and created the next business day after the order is placed. We always do our best to get it to you as soon as possible!

Why are you asking for my email, anyway?

We need to send you your digital receipt and stay in touch about your order. We’d also love to stay in touch about future events, promotions, new products, and more. You can opt-out of our marketing at any time.

At RAGEN, we believe that your privacy is valuable. We’ll never sell your personal information — name, order history, email, etc. — to any third parties and we’ll never send you promotional materials once you’ve opted out.

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