RAGEN Jewels | FAQs
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FAQs

What are your products made of?

All of our fine jewelry is made from 14K solid gold with precious stones, diamonds, or gems. Semi-fine jewelry is made from sterling silver, 14K gold plated over sterling silver or 14K rose gold plated over sterling silver. All of our gemstones are semi-precious i.e made with Swarovski crystals or high quality Cubic Zirconia. See product pages for more information about each product’s unique features.

Where are your products made?

Our products are handmade by women working in ethical conditions all over the world. We source production from Italy, Turkey, Colombia, and the United States.

When will I receive my personalized jewels?

Every custom-made piece is unique and requires extra love to make. Personalized or custom-made jewelry ships 3 weeks after the order is placed. Your order goes into the process of being designed, molded, and created the next business day after the order is placed. We always do our best to get it to you as soon as possible!

Please note that if your personalized item is part of a larger order we will ship all items together when ready.

What's the best way to care for my jewels?

With the proper care your Jewels sparkle and shine for years to come. See our  Product Care  guide for more information.

What are your support hours?

We reply to messages and emails Monday to Friday, 9am-5pm EST. Any messages received after-hours will be responded in the order it was received on the next business day.

What is your return and repair policy?

We’re proud of the quality of our goods. We receive very few requests for returns and fewer requests for repairs. We stand behind each and every piece we sell, if something needs to be repaired, reach out to us here.

What is your shipping policy?

We ship both domestically and internationally! For more information please visit here.

Why are you asking for my email, anyway?

We need to send you your digital receipt and stay in touch about your order. We’d also love to stay in touch about future events, promotions, new products, and more. You can opt-out of our marketing at any time.

At RAGEN, we believe that your privacy is valuable. We’ll never sell your personal information — name, order history, email, etc. — to any third parties and we’ll never send you promotional materials once you’ve opted out.

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